Privacy Policy
CureXpress Private Limited ("CureXpress," "we," "our," or "us") is committed to protecting the privacy and security of our clients and website users. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our platform and services related to medical tourism, healthcare assistance, travel arrangements, accommodation, and post-treatment care.
1. Information We Collect
We collect, store, and process the following types of information:
A. Personal Information
- Full Name
- Contact Information (Email, Phone Number, Address)
- Date of Birth
- Gender
- Nationality
- Passport and Visa Details (for medical travel purposes)
- Emergency Contact Information
B. Medical Information
- Medical History
- Diagnosis Reports
- Prescriptions and Treatment Plans
- Doctor's Notes and Recommendations
- Insurance Information
- Records Shared with Partnered Hospitals and Healthcare Providers
C. Travel and Accommodation Details
- Flight Tickets and Booking Information
- Hotel/Accommodation Details
- Local Transportation Arrangements
D. Payment and Transactional Information
- Payment Method (Credit/Debit Card, Bank Transfer, UPI, etc.)
- Billing Address
- Invoices and Payment Receipts
E. Technical and Usage Data
- IP Address
- Device Information
- Browser Type
- Cookies and Tracking Technologies
- Website Navigation Data
2. How We Use Your Information
Your personal data is used for the following purposes:
- Medical Coordination: To connect you with hospitals, doctors, and healthcare providers.
- Travel Assistance: To facilitate visa applications, flight bookings, and local transportation.
- Accommodation Management: To arrange hotel stays or service apartments for medical travelers.
- Payment Processing: To handle billing and transactions for medical treatments and related services.
- Customer Support: To provide seamless assistance throughout your treatment and travel journey.
- Legal Compliance: To comply with government regulations, security requirements, and legal obligations.
- Marketing & Communications: To send updates, promotions, newsletters, and medical service-related information (you may opt out anytime).
3. Sharing of Your Information
We do not sell, rent, or trade your personal data. However, we may share your data under the following circumstances:
- With Partner Hospitals and Doctors: To facilitate medical consultations and treatments.
- With Travel and Accommodation Providers: To book flights, hotels, and transportation services.
- With Insurance Companies: If applicable, to process insurance claims and medical coverage.
- With Government Authorities: If required for visa approvals, legal processes, or regulatory compliance.
- With Payment Gateways: To securely process payments.
- With Third-Party Service Providers: Who assist us in website operations, analytics, and customer support.
- With Legal Authorities: In response to legal obligations, fraud prevention, or dispute resolution.
4. Data Security
We implement strict security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Security measures include:
- Encrypted Data Transmission
- Secure Payment Gateways
- Restricted Access Controls
- Periodic Security Audits
However, while we strive to protect your data, we cannot guarantee complete security due to the nature of internet communications.
5. Data Retention
We retain your personal data as long as necessary to fulfill the purposes outlined in this Privacy Policy. You may request data deletion by contacting us at info@curexpress24.com. However, some information may be retained for legal, accounting, or security purposes.
6. Your Rights
You have the right to:
- Access your personal data.
- Request corrections to inaccurate information.
- Request data deletion (subject to legal and contractual obligations).
- Withdraw consent for marketing communications.
- Lodge a complaint with the relevant data protection authority if your rights are violated.
To exercise your rights, contact us at info@curexpress24.com.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You may disable cookies through browser settings; however, this may affect website functionality.
For more details, refer to our Cookies Policy.
8. International Data Transfers
As we cater to international patients, your personal data may be transferred to hospitals, travel agencies, or service providers in different countries. We ensure all data transfers comply with applicable privacy laws and safeguards.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing personal data.
10. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our website. We recommend reviewing it regularly.
11. Contact Us
For any questions, concerns, or data requests, contact us at: